Increasingly,
managers are required to find solutions to complex, multi-layered problems. Conflict
resolution is one skill all managers must possess. However, to be an effective problem solver, one must have excellent communication skills and a skillful understanding of emotions and behavior.
Renée Mayne has 22 years experience in conflict resolution and communication
skills training. She will train managers, employees and teams to:
- Understand one's
own emotional triggers, which cause their own conflict
- Re-frame
communication to avoid triggering others
- Engage
behavioral techniques that prevent and resolve conflict
- Explore what
conflict resolution techniques will work best in each situation
- Learn the 3
steps to follow up and ensure success
Renée
Mayne is a highly experienced trainer who uses a variety of learning tools to
ensure her participants get the "aha" they need to be
successful. She is also available for professional mentoring and coaching.
